Privacy policy
How we handle your information
A clear account of the information Kore Grid collects, why we use it, and the choices available to you.
Kore Grid, a vertical of Kore Projects Limited, New Zealand ("we"), collects and handles personal information in line with the New Zealand Privacy Act 2020. This policy explains what we collect and why.
Information we collect
- Contact details — your name, email address and phone number when you submit a quote request, contact form or cart enquiry.
- Enquiry details — what you tell us about your home, site or power needs so we can recommend the right system.
- Cart contents — the products you add to your cart, stored locally in your browser so your cart survives a page refresh.
How we use your information
- To respond to enquiries and prepare quotes
- To fulfil orders and arrange delivery
- To provide after-sales support and warranty service
We do not sell your personal information to anyone.
Payments
Payments are processed by Stripe (and, where used, Afterpay). Your card details go directly to the payment provider and are not stored by us. The payment providers handle your information under their own privacy policies.
Storage and access
We keep personal information only as long as needed for the purposes above and any legal record-keeping requirements. You may ask us for a copy of the personal information we hold about you, or ask us to correct it, at any time through the contact page.
Cookies and analytics
This website uses essential browser storage (such as your cart) to make the site work. We do not use advertising trackers.
Changes
We may update this policy from time to time. The latest version will always be available on this page.